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Shipping and Return Policy

T&Cs
Privacy

Shipping

Free domestic (United States) shipping is available on all purchases. 

If you are interested in international shipping, please email me at hello@jocelynelizabeth.com prior to purchase and I will provide you with a quote.

Condition of Package: I am not liable for any mishandling or failed delivery by the shipping service or for any damage incurred post-delivery. I package each order with care in sturdy flat mailers and tubes so that it will arrive undamaged. In the event your purchase is damaged in transit, I am happy to discuss options with you on an individual basis. Please reach out to me at hello@jocelynelizabeth.com. Please note that you may be asked to provide documentation of damage. 

Returns and Refunds 

Original Paintings (Non-Commissioned)

I want you to be delighted with your new painting. If you aren't 100% satisfied, please notify me within 3 days of receiving your artwork. You may return your art in perfect condition in its original packaging at your expense for a full refund (minus shipping costs). 

Commissioned Paintings 

Details about my commission process can be found here.  Each commission will have a signed contract which outlines the payment schedule and options if you are not happy with your commission.  

Fine Art Prints and Products 

All sales of prints/reproductions and products are final. If your order is damaged in shipping, please contact me at hello@jocelynelizabeth.com.

Refunds (if applicable) 
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item, and a credit will be applied to your credit card or original method of payment, within 3 business days.

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. You must pay to insure your return for the value of the painting and use a tracking method.

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